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Our Services

At Otherside Support Coordination

We help you understand your NDIS plan, connect with the right supports, and move forward with clarity and confidence.
We offer Support Coordination (Level 2) and Specialist Support Coordination (Level 3) for participants of all ages and support needs — across Australia.
Our approach is personal, proactive, and built around genuine advocacy.
No long waitlists. No silence. No confusion.
Just clear guidance, strong follow-through, and support that fits your life.
Support Coordination (Level 2)

Perfect for participants who need help navigating their plan, building capacity, and coordinating providers.

What’s included:

  • Understanding your NDIS plan and funding categories
  • Breaking down your goals into achievable steps
  • Connecting you with the right service providers
  • Setting up service agreements and bookings
  • Monitoring your supports to ensure they’re effective
  • Helping you build skills to manage your own plan
  • Supporting you through changes, barriers, or challenges
  • Preparing for plan reassessments and reviews
  • Ongoing communication and check-ins tailored to your needs

Who it’s for:

  • First-time participants
  • People needing guidance with next steps
  • Those wanting stronger, more proactive support
  • Anyone who wants clearer communication and a responsive coordinator
Enroll Now →

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Specialist Support Coordination (Level 3)

A high-level service designed for participants with complex needs, multiple support providers, or situations requiring intensive coordination.

What’s included:

  • Crisis and risk management
  • Stabilising supports and environments
  • Coordinating across multiple complex providers
  • Behaviour support and clinical team collaboration
  • Housing and accommodation pathways (SIL, SDA, ILO, STA/MTA)
  • Developing strategies to overcome significant barriers
  • Coordinating health, mental health, and disability services
  • High-level reporting for reviews and professionals
  • Capacity building for long-term stability and independence

Who it’s for:

  • Participants with psychosocial or complex disabilities
  • People experiencing frequent crisis situations
  • Those requiring multiple service providers working together
  • Participants needing intensive advocacy and oversight
Enroll Now →

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What Makes
Our Services Different

  • Person-centred and relationship-led
We take time to understand you — your goals, your challenges, your life.
  • Proactive communication
No waiting weeks for replies. We stay connected and follow up consistently
  • Honest and clear guidance
We break down the NDIS in simple, empowering language.
  • Strong advocacy
We stand with you to ensure your needs are heard and respected.
  • Australia-wide support
In-person in major regions — remote support available anywhere.

Your Goals. Your Plan. Our Support.

No matter where you are on your NDIS journey — starting fresh, rebuilding supports, or managing complex needs — we’re here to guide you every step of the way.

Ready to get the support
you deserve?

We’re here to make the NDIS clearer, more manageable, and more empowering.
Get In Touch Today
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